Caffe Ladro Upgrades All 18 Locations to joe Point-of-Sale

Highlights

• Monthly sales have increased 40% since switching to joe POS
• Barista tips have increased by 30% since switching to joe POS
• Gained valuable data insights into customer behavior

Overview: A Coffee Staple in the Pacific Northwest

Caffe Ladro is a Seattle-based coffee roaster and retailer with 17 locations across the Pacific Northwest. Since its founding in 1994, the company has established itself as a key player in Seattle's renowned coffee scene.

The Challenge: Outdated Technology Hindering Growth

Despite its success, Caffe Ladro faced operational challenges due to outdated technology. After more than a year of evaluating various solutions, including Toast and Square, the company needed a system that could streamline workflow and enhance customer engagement through loyalty rewards and digital ordering.

The Solution: Implementing joe OS

Jack Kelly, CEO of Caffe Ladro, made the strategic decision to implement joe OS:

"Since 1994 our mission has been to provide the best coffee and staff that Seattle has to offer. Choosing joe streamlines workflow to make life better for baristas while deepening customer relationships through a loyalty, rewards, and digital ordering experience that is second to none. After demoing the product, the decision was easy."

The Results

Significant Revenue Growth

Since transitioning to joe OS, Caffe Ladro has experienced a 40% increase in monthly sales.

Increased Barista Tips and Satisfaction

The streamlined system has led to a 30% increase in barista tips, improving employee morale and overall job satisfaction.

Enhanced Customer Insights

With joe OS, Caffe Ladro now has access to valuable data analytics, allowing the company to gain deeper insights into customer behavior. These insights have helped refine marketing campaigns, introduce new products, and create personalized experiences.

— Jack Kelly, CEO, Caffe Ladro