Webinar: What's Next With COVID-19?
A look at the data surrounding COVID-19, how it's changing consumer behavior and what new opportunities are emerging as a result.
cass-clark
Jun 17, 2020
A look at the data surrounding COVID-19, how it's changing consumer behavior, and what new opportunities are emerging as a result for coffee shops.
The New Reality
The pandemic has fundamentally changed how consumers interact with coffee shops. Understanding these changes is crucial for adapting and thriving.
Key Trends
- Accelerated mobile adoption - Customers are more comfortable than ever ordering digitally
- Safety-first mindset - Contactless options are no longer nice-to-have
- Support for local - Consumers want to help their community businesses survive
- Changed commute patterns - Work-from-home has shifted when and where people get coffee
Opportunities for Coffee Shops
- Embrace mobile ordering and curbside pickup
- Communicate safety measures clearly
- Build relationships with customers digitally
- Adapt hours and offerings to new patterns
Watch the Webinar
Contact us to access the full recording and learn how coffee shops are adapting to succeed.