FAQs From Managers & Baristas About Joe Mobile Ordering

Your Questions Answered

We've compiled the most common questions we hear from managers and baristas about implementing joe at their shops.

Setup & Onboarding

How long does it take to get started?

Most shops are up and running within 24-48 hours. We handle the menu setup and provide all the training you need.

Do I need special equipment?

Just a tablet or smartphone to receive orders. iOS or Android both work.

Is there a contract?

No contracts. You can stop using joe anytime with no penalties.

Daily Operations

How do orders come in?

Orders appear on your tablet with a notification. You can accept them immediately or set a prep time.

What if we get too busy?

You can pause mobile orders anytime, or extend prep times during rushes.

Can we 86 items?

Yes! You can mark items as unavailable in real-time, and they'll disappear from the customer app.

Tips & Pay

Do baristas still get tips?

Absolutely! Mobile orders consistently see higher tip rates than cash transactions.

When do we get paid?

Payments are deposited to your account within 1-2 business days.

What are the fees?

Just 9% total, including payment processing. Compare that to 30%+ from delivery apps.

Customer Experience

What if a customer has a problem with their order?

Our support team handles customer service issues, so you can focus on making great coffee.

Can customers customize their drinks?

Yes! Full customization options are built into every menu item.

How do loyalty rewards work?

Customers earn points on every purchase and can redeem them at any joe shop - driving more traffic to indie coffee.

Still Have Questions?

Email us at success@joe.coffee - we're here to help!