Cloud City Coffee and Putting Customers First
How this joe partner is prioritizing customer experience above all, coffee shops as a catalyst, and their decision to switch to joe from a white-label app.
cass-clark
Jan 26, 2021
How this joe partner is prioritizing customer experience above all, viewing coffee shops as a catalyst for community, and their decision to switch to joe from a white-label app.
Customer Experience First
Cloud City Coffee understands that the coffee shop experience extends beyond the cup. Every touchpoint—from ordering to pickup—matters in building customer loyalty.
The Switch from White-Label
Like many coffee shops, Cloud City initially considered a white-label mobile ordering app. But they quickly realized the limitations: high costs, limited features, and the burden of promoting their own app.
By switching to joe, Cloud City gained:
- Access to a network of indie coffee lovers
- Lower costs than white-label solutions
- Continuous feature updates without additional investment
- Marketing support to drive adoption
Results
Since joining joe, Cloud City has seen increased mobile order volume and stronger customer relationships. The decision to prioritize customer experience—and partner with joe—continues to pay off.