Terms and Conditions of Use
By accessing or using this website, merchant application, consumer application, or mobile application (collectively, the “Site”) associated with Coffey Ventures, Inc. DBA Joe Coffee (“Joe Coffee”) or making any purchases on or through the Site, you agree:
The Site connects you with local vendors and merchants to provide you with products, goods, and services that local vendors and merchants provide. You may order food, drink, and beverages from these local vendors and merchants through the Site. Joe Coffee is not a restaurant or food, beverage, or drink preparation entity.
Joe Coffee or its local vendors and merchants may, from time to time, promote and provide you the opportunity to redeem unique promotional codes for discounts on products, goods, and services provided by local vendors and merchants (“Promotional Codes”). You understand and agree that your redemption of Promotional Codes shall be subject to the terms, conditions, and limitations set forth in conjunction with the Promotional Code. You understand and agree that Joe Coffee and its local vendors and merchants are under no obligation to provide any Promotional Codes and that any Promotional Codes provided may be only available for a limited time. The Promotional Codes are subject to modification or cancellation at any time. The Promotional Codes may be limited to a one-time use and may be limited to qualifying products, goods, or services. The Promotional Codes are non-transferable and may not be resold. If any product, good, or service is returned, your refund will equal the amount you paid for the product, good, or service, subject to applicable refund policies. The Promotional Code must be redeemed at the time you place your order; Promotional Codes may not be redeemed retroactively for prior purchases or orders. You must agree to, and abide by, these Terms and Conditions of Use in order to be eligible to use the Promotional Codes. Promotional Codes may not be redeemed for cash or cash equivalents.
You may have the option to order alcoholic beverages and drinks through the Site, however, the local vendors and merchants have sole and final discretion regarding sales of alcohol products or goods to you. If you wish to order any alcohol products or goods on the Site, you agree that you will only order alcohol products or goods if you are 21 years of age or older. You also agree that upon picking up your order, you shall provide valid government-issued identification proving your age to the local vendor or merchant whom you have ordered goods, products, or services from and you will not be intoxicated when receiving alcohol products or goods. If you order alcohol products or goods you understand and acknowledge that Joe Coffee cannot accept your order of alcohol products or goods if the local vendor or merchant whom you have ordered alcohol products or goods from refuses to accept your order. If you have ordered alcohol products or goods and the local vendor or merchant whom you have ordered alcohol products or goods from refuses to accept your order or refuses to provide the alcohol products or goods to you, you will not be charged for the amount of the alcohol products or goods. If you have been charged for the alcohol products or goods you ordered and the local vendor or merchant refuses to accept your order of, or refuses to provide you, the alcohol products or goods you will be refunded the amount for the alcohol products or goods. Some reasons why a local vendor or merchant may refuse your order or refuse to provide the alcohol products or goods you’ve ordered include that you are not over 21 years of age, you cannot provide a valid government-issued identification, the name on your valid government-issued identification does not match the name for your order, or you are visibly intoxicated. If you order alcohol products or goods you agree that you will comply with all applicable laws in the state you are ordering in, and the state you are picking up your order in, and that you will not cause Joe Coffee or any vendor or merchant to contravene any applicable laws.
The Materials and the Site consist of copyrighted works owned by Joe Coffee. Subject to the license granted to you and other users, Joe Coffee reserves all other rights, including without limitation, all intellectual property rights or other proprietary rights, in connection with the Materials. Joe Coffee has created, owns, has licensed, or otherwise has rights to use all of the content that appears in the Materials. Notwithstanding any provision to the contrary herein, you agree that you have no right or title in or to any content that appears in the Materials.
You may deposit money, of any currency, in any value greater than ten dollars ($10 USD) into your account to be used at any Joe Coffee location (“Account Funds”). We shall hold all Account Funds in an escrow account until you choose to use the Account Funds, upon which the requested Account Funds will be released for you to use toward your purchase. Your Account Funds may be eligible for certain discounts, offers and/or rewards depending on the total balance in your account and funds spent. Account Funds on their own are not eligible for Rewards unless spent.
Reimbursements are available upon written request. Users will be required to email [email protected] with their name, email, phone number and amount requested. Upon account verification Joe Coffee will reimburse remaining funds via Stripe. Reimbursements will take 3-10 business days to show in your bank account.
We collect data necessary to process your payment such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by a secure third-party payment gateway. We do not store your payment information, and we only share that information with our secure third-party payment gateway in order to process the payments or refunds required for your account. Joe Coffee cannot guarantee the accuracy of payment information, which is the responsibility of the parties, and cannot be responsible for delay or interruption of payments due to inaccurate information. When you provide payment information to the Site, you consent to transactions initiated by you and enabled by the Site. Payment features are enabled through our secured third-party payment gateway, Stripe, which may request additional payment information from time-to-time to enable certain features of the Site, which features may become unavailable if you do not provide such additional information.
Because orders, payments, refunds, and rewards incorporate Stripe services, by using the Site, you also agree to be bound by Stripe’s Terms and Conditions and Privacy Policies, available at: https://stripe.com/us/connect-account/legal.
The Materials on Joe Coffee’s Site are provided “as is with all faults,” without warranty of any kind, and Joe Coffee hereby disclaims all warranties and conditions with respect to the Materials whether expressed or implied. Joe Coffee hereby expressly disclaims any implied warranties or title, merchantability, fitness for a particular purpose, satisfactory quality, and non-infringement. Joe Coffee does not warrant against interference with your enjoyment of the Site, the availability of content, that the functions of the Site will meet your requirements, that the Site is free of viruses or other harmful components, that the operation of the Site will be uninterrupted or error-free, that defects in the Site will be corrected, or that the functions contained in the Site will function with other websites, merchant applications, consumer applications, or mobile applications. No oral or written information or advice given by Joe Coffee or a Joe Coffee authorized representative shall create a warranty. If a jurisdiction does not allow the exclusion of implied warranties or limitations on applicable statutory rights of a consumer, then the above exclusion will not apply. Joe Coffee does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the Materials on its Site, or otherwise relating to such Materials or on any websites or applications linked to this Site.
To the maximum extent permitted by applicable law and regardless of whether any remedy fails of its essential purpose, in no event shall Joe Coffee or its agents, officers, directors, employees, successors, assigns, or affiliates be liable for personal injury, or any incidental, special, indirect, consequential, or punitive damages, whatsoever, including, without limitation, damages for loss of profits, lost time, lost savings, lost data, damaged data, inaccurate data, lost confidential or other information, or for business interruption or any other commercial damages or losses arising out of, or related to, your use or inability to use the Site or your consumption or order of alcohol products or goods, however caused, regardless of the theory of liability (tort, contract, or otherwise) and even if Joe Coffee has been advised of the possibility of such damages. Some jurisdictions do not allow the limitation of liability on implied warranties, or limitations of liability for consequential or incidental damages, so these limitations may not apply to you. In no event shall Joe Coffee’s total liability for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of monies paid for your access to the Site. The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.
By accessing this Site you hereby agree to indemnify, hold harmless, and defend Joe Coffee, its agents, officers, directors, employees, successors, assigns, and affiliates, from and against any action, cause, claim, damage, debt, demand, or liability, including without limitation, reasonable costs and attorneys’ fees, which arise or result from your use of the Site, your order or consumption of alcohol products or goods, your breach of this Terms and Conditions of Use policy, or your unauthorized use of the Site.
The prices for food, drink, beverage, and services shown on Joe Coffee’s Site are those provided to Joe Coffee by various participating restaurants and other food and service providers (the “Partners”). It is the Partners’ responsibility to provide Joe Coffee with up to date pricing. Joe Coffee encourages its Partners to keep Joe Coffee apprised of price changes and to honor the prices posted on Joe Coffee’s Site. Joe Coffee may put a hold on your credit card to cover any discrepancies. However, you hereby understand and agree that Joe Coffee is not be responsible for any price difference between prices on the Joe Coffee Site and the actual prices charged by Joe Coffee Partners.
You will be charged a transaction fee for every order of $0.35 to $1.00. This transaction fee will be listed as a line item upon confirming your order. This fee can be avoided by uploading funds in the amount of at least $10 – see Section 7 for more details on uploading funds.
If there are problems with your food, beverage, or drink order placed on any Joe Coffee Site, please contact us at: [email protected] Joe Coffee is not responsible for returns. The Partner where you perform your purchase will have the ability to refund your order either in full or partially. Joe Coffee is not liable for any charges, delivery, and food and drink quality of any orders placed on Joe Coffee Site.
The Materials on the Joe Coffee Site may include technical, typographical, or photographic errors. Joe Coffee does not warrant that any of the Materials on its Site are accurate, complete, or current. Joe Coffee may make changes to the Materials contained on its Site at any time without notice. However, Joe Coffee is not obligated to update the Materials.
You understand that the Materials and Site may feature content from third parties. Joe Coffee may provide links on the Materials and Site to third party websites or vendors who may advertise additional and separate services. Any charges or obligations you incur in your dealings with these third parties are your responsibility. Joe Coffee makes no representation or warranty regarding any content, goods, and/or services provided by any third party even if linked to from our Materials or Site, and Joe Coffee will not be liable for any claim relating to any third-party content, goods, and/or services. The linked websites are not under the control of Joe Coffee and the linked websites may collect data or solicit personal information from you. Joe Coffee is not responsible for the content, business practices, or privacy policies, or for the collection, use, or disclosure of any information those websites may collect. All links to websites on the Joe Coffee Site do not imply Joe Coffee’s endorsement of the website. You assume all risk associated with the use of any linked website from the Joe Coffee Site.
Joe Coffee may revise these Terms and Conditions of Use for Site at any time without notice. By using this Site you hereby agree to be bound by the then current version of these Terms and Conditions of Use. You do not have the right to modify this Terms and Conditions of Use policy with Joe Coffee’s prior written consent.
Any action, claim, suit, dispute, or proceeding relating to Joe Coffee’s Site shall be governed by the laws of the State of Washington without regard to its conflict of law provisions. All actions, claims, suits, disputes, or proceedings shall be brought in the federal or state courts in the State of Washington. You hereby irrevocably submit and consent to the exercise of subject matter jurisdiction and personal jurisdiction over you by the federal and state courts in the State of Washington. You hereby irrevocably waive any and all objections which you may now or hereafter have to the exercise of personal and subject matter jurisdiction by the federal or state courts in the State of Washington and to the venue of any such action, claim, suit, dispute, or proceeding brought in any federal or state court in the State of Washington. If you breach any of the terms or conditions of this Terms and Conditions of Use policy, you hereby agree to pay all reasonable attorneys’ fees incurred by Joe Coffee in enforcing the terms and conditions of this Terms and Conditions of Use policy. The attorneys’ fees shall be paid by you irrespective of any damages recovered or relief afforded to Joe Coffee.
No waiver of any term, provision, or condition of this Terms and Conditions of Use policy, whether by conduct or otherwise, in any one or more instances, shall be deemed to be, or shall constitute, a waiver of any other term, provision, or condition hereof, whether or not similar, nor shall such waiver constitute a continuing waiver of any such term, provision, or condition hereof. No waiver shall be binding unless executed in writing by the party making the waiver.
Joe Coffee and its business partners may communicate with you with regard to products, promotions, and other services that may be of interest to you. This may include email or other communications. Joe Coffee may also solicit your opinion for market research purposes. You have the right to opt-out or unsubscribe from any marketing communications sent from us, by emailing us at [email protected] or clicking the “unsubscribe” button at the bottom of our marketing emails. Please note that you may not be able to opt-out of or unsubscribe from communications that are material to your account and are transactional.
A. Types of Information Collected
• Before or at the time of collecting Personal Information, we will identify the purposes for which information is being collected.
• We will collect Personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned The Personal Information collected is stored and managed on servers and third-party hosting services, including without limitation, OneSignal, Branch.io, DigitalOcean, AWS, SendGrid, EzTexting.com, Twilio, Dynatrace, Mojohelpdesk.com, WordPress, Hubspot, FullStory.
Navigational Information and UDID. If you are visiting or using the Site, we may automatically collect “Navigational Information”, such as your IP address, the date and time of the visit and how long you remained on our Site, the referral URL, the pages visited on our Site and information about the device and browser (such as, browser type and version and operating system). We may also collect visitor data through third party services such as FullStory, Google Analytics and Dynatrace in order to better understand visitor behavior, demographics, locations, page views, time spent on the Site, and other metrics and analytics used to provide and improve the our services. In addition to the information we collect on our Site, we may also collect your city location, device model and version, device identifier (or “UDID”), and OS version. This information is primarily needed to maintain the security and operation of our Services, and for Our internal analytics and reporting purposes. We do not sell this information to any third-parties, vendors, partners or affiliates. You can view privacy policies for FullStory, Google Analytics and Dynatrace below.
• There are areas on our website, mobile application, merchant application, or consumer application where you can share information that is unique to an individual, such as your name, phone number, email address, and credit card information (“Personal Information”). We ask for this information in order to deliver requested services and products to you, respond to your questions, or deliver a product. If you communicate with us by email or complete online forms, we may require Personal Information that personally identifies you.
Online Identifiers. Like many businesses, we also collect information through cookies and similar technologies. We collect devices, cookie identifiers, or others such as the ones used for analytics and marketing, and other similar data. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services. To opt-out of interest-based advertising by advertisers visit http://www.aboutads.info/choices/.
Push Notifications. We may request to send you push notifications regarding your account or the mobile application. If you wish to opt-out from receiving these types of communications, You may turn them off in Your device’s settings or by emailing us at [email protected]
All of the above information is considered Personal Information.
• We do not knowingly solicit or collection information (including Personal Information) from anyone under 13 years of age. The use of our website, mobile application, merchant application, or consumer application by anyone under 13 years of age is prohibited. We ask that anyone under 13 years of age not submit information to us. Parents can contact us to access, change, or delete the Personal Information that has been submitted by a child.
B. Use of Personal Information Collected
• We will collect and use Personal Information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain your consent or as otherwise required by law.
• We may use Personal Information you provide to customize your experience on our Site.
• We will only retain Personal Information as long as necessary for the fulfillment of those purposes.
• We will protect Personal Information by taking reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification.
• We may share your Personal Information to affiliates and trusted business partners with which we partner.
• We will readily make available to customers information about our policies and practices relating to the management of Personal Information.
C. When will information be shared?
b. Service Providers and Affiliates.
ii. We and our affiliated entities may share information with third-party data controllers, law enforcement agencies and potential transaction partners where we and our affiliated entities have a legal basis to do so.
c. By Law or Protected Right.
i. We may disclose part or all Personal Information collected through the Site, if (1) required by law; (2) if we believe that disclosure is necessary to comply with the law; (3) to enforce our intellectual property rights; (4) to protect the rights, property or safety of us and our employees or agents; and (5) if necessary to defend against third-party claims. We may also disclose Personal Information collected on the Site when requested to comply with a court order, investigation, subpoena or governmental request. We will notify you of such use, either by a notification on the Site or by email to you.
d. Business Transfers.
e. Vendors, Consultants and Third-Party Service Providers.
E. Third-party Privacy Policies
• Our Site may contain links to other websites, mobile applications, merchant applications, or consumer applications. We do not have control over the use of such other websites, mobile applications, merchant applications, or consumer applications and you should exercise caution when deciding to disclose Personal Information on these other websites, mobile applications, merchant applications, or consumer applications. We are not responsible for the privacy policies, practices, or other content of other websites, mobile applications, merchant applications, or consumer applications.
• By placing and receiving orders on our website, mobile application, consumer application, or merchant application, you also agree to be bound by Stripe’s Terms and Conditions, available at: https://stripe.com/us/connect-account/legal. If you want your credit card information to be deleted from Stripe, please contact us.
H. Who will your information be shared with?
We may share and disclose your Personal Information with the following third parties, vendors, contractors and affiliates solely for the purposes of providing and improving the Site.
a. Payment Processing: Stripe. We use this service to process payments and refunds associated with your account. We use a secure third-party payment gateway. Further we do not store your payment information.
b. Communication and Marketing: HubSpot, Branch io, OneSignal, and SendGrid. We use these services to communicate with you directly regarding your account, our services, promotions, offers and marketing material. You have the right to unsubscribe from marketing and advertising emails and communications from us.
c. Hosting and Servers: DigitalOcean, AWS
d. Data Backup and Security: DynaTrace, DigitalOcean, AWS
e. Analytics: Google Analytics and Dynatrace. We use these affiliates to better understand how users interact with our Site, in order to improve our business and services to you.
I. How do we keep your information safe?
a. We are committed to protecting your Personal Information and we implement appropriate administrative, technical, and physical safeguards designed to safeguard the information that we collect. For instance, we encrypt all data when in transit. However, no information system can be 100% secure. This means that we cannot guarantee the absolute security of your Personal Information. Moreover, we are not responsible for the security of information you transmit to us over networks that we do not control, including the internet and wireless networks, or the data that is stored on your device. Although we will do our best to protect your Personal Information, transmission of Personal Information to and from our Site is at your own risk. You should only access the services within a secure environment.
b. Secure Sockets Layer (SSL) technology protects data on our Site using both server authentication and data encryption, ensuring that user data is safe, secure, and available only to authorized persons.
c. Our computer systems are hosted in a secure data center environment that uses a firewall, intrusion detection systems, and other advanced technology to prevent interference or access from outside intruders.
d. Technical Safeguards:
i. Unique password requirements and limited employee access;
ii. Destruction, deletion or de-identification of personal data;
iii. Industry standard security protocols;
iv. Employee training on how to handle sensitive data, breach notice and procedures;
v. Secure Technology (SSL), server authentication and data encryption and use of firewall to host data;
vi. Designated security coordinator on the team;
vii. Sub-processors and third-parties are bound to same security practice obligations;
viii. Backups; and
ix. Periodic audits.
J. Data Breach: We will comply with all applicable federal and state laws that require notification to individuals, entities, state agencies, or federal agencies in the event of a data breach. When we reasonably suspect and/or become aware of a disclosure or security breach concerning any Personal Information, we will notify the affected individual immediately and mitigate the damage of such security breach to the greatest extent possible. We further agree that we will fully cooperate, and assist as specifically requested. In the event of an actual data breach or the unauthorized access or disclosure of any sensitive or personal data, we will notify you in writing as soon as possible outlining the following information:
i. What happened (date of breach is possible, or estimated date of incident, or the date range within which the breached occurred);
ii. What information was involved (list the type of Personal Information);
iii. What we are doing to help resolve or mitigate the issue (and if there was any delay in providing this notice due to law enforcement investigation);
iv. What you can do to help ss;
v. How you can get more information or contact ss;
vi. Information about what we have done to protect individuals whose information has been breached;
vii. Advice on steps that the person whose information has been breached may take to protect himself or herself; and
viii. Information about the steps we have taken to cure the breach and the estimated timeframe for such cure.