"20 minute wait in the drive thru and the donuts came out cold and soggy. I asked could I get fresh ones, and the clerk gave me the worst attitude. Another..."

"I go to this Shipleys all the time because it's right down the street but it's been missing the mark lately. I waited several minutes for a coffee this..."

"Went through the drive through and everything was hot and fresh and Shipley delicious. Houston staple."