"My first impression was the welcoming and comfortable atmosphere. Cheerful lighting and decorations, and comfortable seating that is inviting and says "stay a while". There are outlets easily accessible for those who want to sit and stay, maybe do some work on your laptop. The display case is full of delicious desserts and pastries including baklava, and kataifi. I was excited for the variety of pastries. The employees were very kind and welcoming, and answered any questions."

"Milano Bean Cafe was such a great experience. The hot chocolate was top tier, rich and filling. I was greeted by a smiling gentleman who made me feel welcome right away and recommended the cherry mousse… which I ate faster than I could even take a picture (that should say it all). My partner ordered a chocolate milkshake paired with a delicious cheese Danish, and everything hit the spot. The warm ambience really ties it all together. I’ll definitely be coming back again."

"I decided to stop by this spot after my appointment downtown since it was only about a 10-minute walk away. The setup inside is really cute — I loved the decor and the overall vibe. They had music playing in the background, and there were so many different treats to choose from, including the trendy fruit-shaped desserts that I’ve been seeing all over social media. I didn’t try those yet, but I definitely plan to come back for them. This time, I ordered a Nutella croissant (warmed up) and a small iced mocha latte with brown sugar, caramel drizzle, and extra cold foam — it came to around $16, which I personally found a bit pricey compared to other local coffee shops I’ve tried around Syracuse. The croissant was really good though, especially warmed up — the Nutella melted perfectly and made it extra enjoyable. Now, the coffee was another story. I honestly didn’t enjoy it. It was way too strong for my taste, and the flavor overpowered everything that was added to it. Even after they kindly remade it for me, it still had the same overpowering taste. The staff was nice about it and willing to fix it, which I appreciated, but I realized the issue was more about the type of coffee they use — it just doesn’t blend well with the flavors. Also, I noticed they use a store-bought spray cold foam instead of making their own, which makes me feel like they’re still new to the coffee game. It would be nice if they spent some time testing out their drink recipes more to balance the flavors. Overall, I wouldn’t go back for the coffee, but I would return for the desserts — they look amazing, and I’m curious to try more of them next time. The atmosphere and presentation are definitely their strong points!"

"I came here with my family and this is one of the best cafés. I’ve been to excellent staff. Great drinks and amazing dessert open late. I am a daily customer that enjoys spending my time here. Love the latte 10/10"

"Everything here is top-notch, from the incredibly fresh ingredients to the deliciously crafted drinks and pastries. You can truly taste the quality in every sip and bite. The place is also spotless, cozy, and welcoming, with a chill vibe that makes you want to stay a little longer. Staff was polite and helpful. If you’re looking for a clean, tasty, and relaxing spot to grab coffee or a light meal, this is it. Highly recommend checking it out, support local and treat yourself at the same time! Opening late was a plus."