"I understand that the red cup day will be go crazy. But the cashier was rude( the name start with letter J.)She told me that only order peppermint mocha can receive the red cup which is completely different from the app show me. The coffee quality was horrible."

"I’ve been frequenting this shop for many months, if not years, because it’s the only one open until 10pm in this part of Staten Island, and has a large indoor seating area, which made it convenient for a quick coffee stop or to sit and get some emails out. However, its quality has been steadily deteriorating. I don’t know who is the current store manager, but s/he needs to be fired, because the customer service is in sharp decline. The staff never smiles, they almost scoff at you when you make an order, with one particular small-stature lady who barely hides a grimace of disdain, giving the vibe of hating customers. They frequently shut down their coffee machine ahead of time, play loud music, running a/c on extreme cold, loudly move chairs and tables, operate their steamer - all geared toward making the stay as less pleasant as possible, and make the customer leave quickly. Today, I came to get a cup of coffee and leave - but the door was shut before the corporate-mandated cutoff time. There were still people inside. The crew saw me outside, but pretended to ignore me. This incident reminded me that the store was also closed by NYC for, I believe, sanitary reasons. I am documenting it immediately, with pictures. I spend hundreds of dollars on Starbucks, and this store crew needs to get a grip quickly, or be replaced entirely. They don’t want money, they hate customers, they just want to go home. I’ll probably get spit in my latte for this review, but I drove here, wasting gas and money, only to face a closed door and barely hidden smirks. These baristas harm the brand. Sorry not sorry."

"The employees were so kind and fast with my order. The amount of respect I was shown as soon as I walked in was amazing. I highly recommend and wish there was more places like this."

"I ordered a hot Americano, and they handed me a cup with three layers of cups, telling me it was hot. But inside, the coffee was completely cold. This happened at the drive-through, and I only realized after driving off. Honestly, this is the dumbest thing I’ve ever seen from a coffee shop. Worst coffee shop experience ever."

"This is the worst location in Staten Island . They always close the drive through for whatever reason . This is really the only Starbucks that CONSISTENTLY messes my drink up. The workers here put whatever measurements they want. So many times have I got handed a cup of creamer so much creamer that the coffee is almost white ."