"Coffee is inconsistent, iced coffee always melts the ice, they never do the right about of cream, the straws a cheap and flimsy . The only reason they get business is cause they’re in the hospital and there are no other choices but that doesn’t mean it’s good. Can we put in our own cream please"

"Fun monthly specials. Rarely do they make mistakes & if they do, they fix them and remake your order. Expensive in the hospital because they up charge for "friends of strong". Be sure to get a punch card for free bevs"

"If I ask for 4 Cream, 4 Sugar, & 4 Vanilla Syrup shots. WHY IS MY COFFEE AS DARK AS ME!!!! Will go to Dunkin beforehand next time. Then you give me attitude when I ask for you to add the cream you forgot….."

"Recently was in the hospital with my child and since the Pittsford plaza Finger Lakes Coffee Roasters is a fun store my wife and I love to visit when in the area, I knew we would enjoy the coffee. However I can't say the same for the staff working in the Strong Finger Lakes Coffee Roasters. I'm not sure the staff there has ever been a resident or patient of the hospital. What I am sure of is making fun of customers for not knowing what color they would like their coffee. Talking about how customers should know what they want and how they want it or know what they ordered for pick up loud enough for other customers to hear them is beyond disrespectful. You see when you have a child or loved one in the hospital or you yourself have to be there for a reason, your mind is not on what coffee you want but on all the things going wrong or every big word the doctor has used that's spinning in your head. The lack of your routine the stress and the sadness. What would help is some empathy and a cup of coffee some resemblance of your "normal" day. Now being on the customer side of coffee I also got to hear people say how their drinks were made wrong and so was one of mine. However no one went back up and told your staff. I took my coffee knowing it was not how I ordered it but a wrong coffee wasn't going to ruin my day or make my worries worse. I took it and drank it because people make mistakes, and also because after over hearing your staff talking it wasn't worth my time. All I can ask is that you do better."

"The smell radiating through the hospital is what drew me to wanting to try their coffee! That however quickly turned while being waited on by the barista! I'm so flustered that my coffee tastes bad!"