"The person who works is very friendly. Stopped by and had their cold brew and turkey and cheese wrap. The food was fresh and delicious, and the coffee is one of the best I've had. When I am in the area, I make sure to stop by here. The baked goods are made fresh. In the picture is the strawberry muffin. Smells and tastes delicious. Entrance is either the main for the Factory or the door beside it with the elevator device."

"Excellent coffee! The lady who bakes in the morning is an absolute sweetheart warm and kind. However, the man working at the counter lacks the same welcoming attitude and politeness, which affects the overall experience."

"Drinks are ok but bakery stuff is not good. I don’t think they know what’s in the bakery stuff. Cheddar biscuit is full of black pepper."

"Fresh baked products, kind service, strong coffee. Makes delicious breakfast sandwiches and has overnight oats cup. Bagels too. Enter through either Factory LIC entrance."

"Every time I come to this shop , the gentleman that works on the weekdays is extremely unfriendly and gets obviously frustrated with the slightest inconvenience. I won’t go into the details but just ask him for anything extra or add something after he’s already typed it into the iPad ... see for yourself."