"This review is a year in the making. In September 2024, I placed an order for a La Marzocco Linea Mini from Mark Bagnoli at Chris’ Coffee. I also purchased a Ceado E37S grinder at the same time. The grinder came first but the machine takes a few months because it is hand built in Italy. Originally, something happened with my first shipment and the first freight company “lost” the Linea. I emailed Chris and he was in touch immediately with La Marzocco and they prioritized getting me a replacement en route. I received the machine a few days before Christmas in 2024 and I’ve had it for a year. As I said, this review is a year in the making. I cannot compliment or highly recommend Chris’ Coffee enough. They were a fabulous company to work with on this purchase every step of the way and especially when something happened to the machine that had been shipped to me. Most likely, it was stolen from a warehouse en route to me, but that didn’t matter and that wasn’t La Marzocco or Chris’ Coffees fault. However, Mark Bagnoli was immediately involved when I told him that the machine had just dropped off the tracking radar and I could not get the contact person at the shipping company to reach back out to me. Mark has a great working relationship with La Marzocco and he got me prioritized for a quick replacement. Now about the machine.- yes it was expensive in 2024 and now that someone decided that tariffs are a good thing, it’s even more expensive. That being said, it’s an absolute pleasure to have this elegant piece of Italian art in my kitchen. The style is so retro that it makes a statement just sitting on the marble countertop. However, the machine works flawlessly. I’ve used it extensively for a year - that and the Ceado - and both have been reliable and perfect. When I bought these pieces of pro-level equipment, I had no experience with pulling shots, frothing milk, etc. I was a rank amateur and it’s taken a while, but I’ve thoroughly enjoyed the journey of learning about dialing in the grind, altering my tamping technique and pulling shots for espresso, latte, and cappuccinos. There’s something to be said for investing time in learning the nuances and ways of a barista. I’m by no means a pro, but my coffees are noticeably, appreciably better than anything I could get at Starbucks. I would happily recommend Chris’ Coffee and Mark to anybody looking for support before, during, and after the sale."

"Chris Coffee saved me when my switch failed on my Rocket R58. They are the only coffee store that I could find that sold OEM approved switches for the Rocket. I was concerned when I initially received the switch for it was different than the original. Tim responded to my email expressing my concern within 12 hour. He explained he orders the updated switch directly from Rocket. It's refreshing to work with a credible vendor with fantastic customer service."

"Tim C helped me to identify several parts that I need to replace to bring my machine back to good working order. He replied very quickly, got straight to the point, and provided thorough links to each part. This is a perfect example of great support. A human being replying with the confidence of domain experience. Seems simple, but is so rare. You nailed it. Thank you."

"I had contacted another espresso machine seller, and it was very difficult to communicate with a human. The manufacturer was worse. When I contacted Chris Coffee the first time, they responded very quick by email, and had what I needed. I had another issue with my machine, and Joe responded quickly. Life got in the way, and it took me about a month to get back to him. He picked up right where we left off, and helped me fix my problem. I really wished I had bought the machine from them in the first place."

"Joe and the service team knocked it out of the park for me! I had an ailing lelit Bianca. Replaced a bunch of parts and still couldn’t diagnose one remaining issue. Chatted with them over ideas and they happily accepted the challenge. It came back like a new machine! Great communication, expert work, and good pricing to round it out. They have a new customer in me!"