"I ordered a brown sugar cardomom latte. The total came to $6, it tasted amazing and was beautifully presented. However, the service here wasn’t very friendly. The lady was quite cold and not very welcoming or helpful, something I’m not used to seeing in small cafes. However, there was another worker, she was tall and blonde and was very kind."

"This place is top notch. The beverages are highest quality and the tasty pastries are locally sourced. There's seating for a short work-from-shop session, and the sound level is just right. I'll be back for sure: Kenmore is a better place with Overwinter here. Some of the less-than-stellar reviews have noted that this place has got personality, and that's true, but it's a perfectly fine personality. Sure, it may not be California vibe'n, this is WNY."

"Ugh, I hate to leave a negative comment as I enjoyed one of the best lattes I’ve had in Buffalo. However, there was a barista I had today ( 1/26/2026 at around 1pm) that when my sister and I arrived, we both said hello to her and she did not acknowledge us at all… She was at the register and it was really awkward. I then saw her make a weird face at the other barista, as if she was annoyed. I understand she was clocking out for the day, and it may very well have been a bad day for her, but I have a warm smile and hello and I felt disrespected. Part of being in the food service is the quality of service. This is the type of stuff that will have customers choose another coffee shop to feel welcome & that will hurt a company. A positive attitude and friendly environment goes a long ways in food service. I hope that barista sees this comment and learns that her attitude was uncalled for. There was an Asian man that made my latte and it was absolutely delicious. At least he had a positive attitude and good service…"

"As a lifetime kenmore resident I was so excited for overwinter to open.. I frequent Williamsville and love it so much for its happy vibes and warm atmosphere. Sorry to say kenmore couldn’t have been more different. I walked in and the vibes were immediately off. It’s cold.. and unfriendly, especially the employees. It’s as if we were bothering them. People in customer service need to be .. customer service oriented. Plain and simple. Coffee was great though 👍🏼 do better kenmore!"

"The coffee is top tier, and so are the delicious house-made syrups. Although, consistency at this new location is lacking so far (sometimes the espresso is good, other times it tastes watery). I would also love to see more alternative milk options, like soy or almond. My main gripe is that there is no accessible entrance. Hope to see that changed soon."