"I have been a loyal daily customer to this location. Who spends between $15-25 a day to support my daily energy boost. I have noticed that from my initial visit to now, there has been a drastic change. At the beginning I enjoyed the great customer service. The friendliness of everyone and an awesome atmosphere along with daily delicious drinks. Now I am lucky to have a smile with the people taking my order, and not to mention the attitude that comes with that why are you bothering me attitude. On top of that the drinks have been very inconsistent. I am lucky to get the same taste from the same drink 2x in a row. For example I order a bubble gum energy with extra flavor and it tastes great one day. The next day it taste like bubble gum flavored Nutella. Same drink the next day like a watered down chewed up pice of bubble gum with no flavor left. I've recently been told that the original crew's hours have been cut to make room for new employees to be trained at this location. This is proving to be a huge mistake on your part. I really wanted to leave a 5 star review however, with my most recent rude attitude from my brewista I can not leave such a high star review. Please bring back your awesome original crew and train new people some place else."

"I always love coming for their matcha however this last visit we got the cloud 9 matcha with strawberry and the cup was filled almost to the top with ice which was incredibly disappointing. We shouldn’t have to ask for light ice for the cup not to be filled to the brim it’s like if I’d asked for a cup of ice with a splash of matcha. Very disappointed with this visit."

"I just want to give a shout out to the crew working on 1/5/26!!! It was my birthday and I am a very loyal customer and I got my birthday drink and I was being silly and asked if they could all sing me happy birthday and they did! It made the best end to my birthday!!! The employees at this location are the best! Always smiling and so kind!"

"Lovely customer service! My drink is always made delicious and the same every time! One of the shift leads I believe is named Evan and he is the best! Chelsea is also amazing as wel! Bailey and McKenna are exceptional workers as well!"

"First try of the sugar free syrups...I ordered a latte with extra sugar free caramel syrup. They totally didn't put any flavor into my coffee. I won't return."