"So sad. I've been going to Donut Bank (The Washington Ave. location) since I was a kid. I'm 67 now, and I was so hoping the Newburgh location would live up to my very fond memories of The Donut Bank. I live in Newburgh, and have been to this location 3 times now. The donuts and pastries are sub standard at best. I even contacted the owner to voice my sincere concerns about the products at the Newburgh location. He seemed to be as concerned as I was. In my heart of hearts, I never want to complain. As a retired F&B Director for Hilton Hotels, I try to give every establishment the benefit of the doubt. But all 3 times ? Please send in a secret shopper to this location."

"My son chose to go here for his birthday breakfast, and I'm so glad we did! The staff was friendly and fast, the donuts were fresh and absolutely perfect, and the caramel frappes were wonderful! We will definitely be back."

"This location is always out of donuts and they don’t carry a number of different common donuts after lunch, yet they are open until 4? So I guess avoid this location if you want donuts past noon."

"I love my donut bank coffee and staff at the newburgh location. Ive came here every day for the last 19 years only missing on holidays and vacations, today i came thru with my dogs as i usualky do at least eavery other weekend to get them their doggy ballls and milk bone as one of the 3 cant have sugar. Only to find out they cant give out a simple milk bone treat. Im left with one of my pups not getting their usual treat. Im not a happy customer as my one pup couldnt get her usual treat! A simple dog treat shouldnt be an issue as they have givin them out in the past. I love the team at newburgh and Joe Kemp as they all make an effort to go above and beyond to greet me and shows a personel connection. If this is a new management decision then they need to look at getting rid of this manager! I truley hope they will be bringing back the milk bones."

"I love Donut Bank and have been a customer for 24 years. The glazed donuts are fabulous. I used to love the cream filled Long John. However , as of late, the cream filling is nonexistent. :("