"Ordered a drink and then the barista proceeded to get three other orders before even starting mine. I ordered the Watermelon Lime energy drink and a slice of lemon poppyseed loaf. When she finally got around to it, it turns out that they were out of the key ingredient to make the drink I paid for. She offered to substitute it but since that would change the drink completely, I requested a refund instead. I was told that someone else would have to do the refund and that they were in the back, but then she didn't even go and let them know. I stood waiting for a refund for about five minutes until the manager came out and then the barista said, "Hey, some customer wants a refund." The manager was pleasant enough, but the Barista's flippant attitude and lack of customer service skills have put me off ever coming back. Also, I wouldn't get the lemon poppyseed loaf unless you want dry, partially burnt, bread with no lemon flavor whatsoever. They'll pull it straight from the cooler and give it to you without even offering to warm it up. 0/10 would not recommend. Stick to HoiTea ToiTea or Starbucks and save yourself the disappointment."

"I've been to Nordstrom several times and never even noticed that this place existed! I got an iced chai latte and it was delicious. The staff was kind and speedy."

"Love this place! I go here everytime I'm in Indy. The baristas K ow what they are doing. ."

"Serena is the only person I ever want making my coffee these days!"

"Found what I was looking for! Salespeople were extremely nice AND helpful!👍"