"The best peppermint mocha I've ever had. Also, I think they were the only coffeehouse open in town during a snowstorm! Wife loved the cranberry bar and the hot chocolate"

"My boyfriend and I stopped in Sunday the 14th around 10-11a looking forward to eating there after looking at the menu online. When we walked in, despite it being completely empty the guy at the counter already seemed bothered. I didn’t see the food menu so I double checked they were serving food, and he gave an annoyed “yes.” No big deal, but the vibe was already awful. I looked at my boyfriend and we both knew this wasn’t going to work. I didn’t want to be rude, so I said, “Maybe we can just get drinks here.” I then asked the guy at the counter if they had cold foam. He chuckled at me and said, “That’s more of a Starbucks thing.” in the most condescending tone that you could hear his eyes rolling. For context, I’m a woman in my mid 20’s so his next comment seemed extra pointed. He said, “We have a pumpkin spice latte.” I couldn’t hold in my uncomfortable chuckle after being spoken to like an idiot who’s never ordered coffee. I looked at my boyfriend again who was equally as uncomfortable and we both just laughed awkwardly and I told the guy, “I can’t do this.” From the moment we walked in it felt we were trespassing. I’ve worked in customer service for a decade, I get we all have off days, but the condescension in this guys voice mixed with the drab atmosphere was enough to make us never want to even give it another chance. We took our business one block away to Main & Madison and had the yummiest brunch with some of the most incredible service I’ve had in Franklin."

"One of the worst coffee shop experiences I have ever had. On the Google Maps location, it says they close at 4:30pm (the only reason I chose this place in the first place). I walk in at 2pm, and the guy asks what I want. I started to look at the menu and he said, "we aren't doing food right now." Okay, so I order a coffee and sit down to open my laptop. He says, "we close at 3pm by the way". Okay, not sure why the hours are wrong online. I ask for the wifi. "We don't have wifi". I hear a girl after me order a latte with almond milk, "We don't have almond milk"... what does this place have?"

"I love coming here the atmosphere is great. And this week i stopped in and met a new barista, Danica, she was very kind and welcoming the second i walked in!"

"Danica was really nice and got my matcha latte out to me quickly. I appreciated the customer service displayed"