"My husband just went through the drive- thru to order two large hot lattes but what he was handed was one barely warm latte and the other one is cold even though its a hot drink. Its like she didn't even steam the milk but instead poured cold milk in and handed it to him. We payed good money for these HOT lattes but instead receive gross cold lattes. This is unacceptable. Also mine should have been made with oat milk but it was made with real milk. Please hire employees that actually do their job."

"Went in today to get some donuts as a business gift and had an amazing experience today. Even though the store was really busy Autumn made my day by being great at helping me with the questions I had and pitching the specials. Definitely will make a trip back in because of the customer service there!"

"WARNING: This review is biased. My grandfather and I used to go here. A lot of good memories. That being said: this is my FAVORITE place for coffee. Highlander Grog - THERE CAN ONLY BE ONE! - and Blueberry Crunch. Sits McD's right down!!!"

"Went to two different locations on a Sunday looking for long John's. No long John's, no glazed donuts, no cinnamon twists. Finally decided on some other options. Ordered a medium mocha latte. Got to the window and was handed four bags of donuts, all smashed up with the icing against the sides of the bag. As if I wasn't frustrated enough, I took a big drink of my latte and it tastes like chocolate milk!! Didn't even taste like espresso one bit and it's partially warm! Awful awful experience today and it's not the first time. I'll never understand why I wasn't handed a box of donuts instead of a handful of smashed up donuts in a bag. Disgraceful to say the least!"

"Donuts are always good here. Chocolate cover honey buns are the best. Service is a different animal. Girls are not very attentive. Throw donuts in your sack upside down. Not good to get a long john with all the icing on the bottom of a sack. Then they have the rewards program. No one ever asks you if you are a member of the rewards programs and then when you ask them about them they act like they are going out of their way to give you your rewards. Or tell you, it is too late, I should have said something before they rang it up.......NO YOU ARE AN EMPLOYEE THERE THAT HAS A REWARD PROGRAM, YOU SHOULD BE ASKING IF WE ARE MEMBERS. EVEN MCDONALD'S GET THAT RIGHT!! Please quit being rude about it. It's not that hard."