"First time here- pleasantly surprised! Great burger, delicious shakes and friendly service. Prices are fair for what you get. Bathrooms could be cleaner but that’s my only complaint."

"It had been awhile since i had been in a steak and shake and it sounded good so i decided to drop by for dinner. The food was really good and the service was even better. Staff were super helpful and nice. While i was there waiting for i food i noticed an older couple come in and they were struggling with the kiosk to order there food, seeing that one of the workers came over and helped them with there order. All the staff i interacted with for nice and i would definitely go back again."

"This place used to a staple for Bloomington’s but now it’s a disappointment. I have tried to eat there a few times this year, keeping hope that they would improve and return to how they used to be. Food is always served incorrectly or cold, or they just straight up miss half your order. Most of the employees have horrible attitudes and will often scream and yell throughout the establishment. Getting a refund or food remade is nearly impossible. I wish they would close this franchise for good instead of hiring worse people and lowering their standards for cleaning, customer service, and the quality of their food in general. Literally just got food from there and the cup was covered in grime and oil, and had what looks like someone’s booger on it. Unless you have an immune system of steel, I highly recommend you do not eat here"

"We ended up at this location because we couldn't get seated anywhere downtown. I hadn't been to a Steak and Shake in years, and this was, by far, the BEST location I've ever experienced - and I'm going to credit one young man who may be the manager. (Ok, one toilet in the women's bathroom was broken and gross, but the rest of the bathroom was very clean, and that's why only 4 stars.) SO polite and nice, that guy. We ordered with him vs that stupid kiosk (because he offered). He told us they'd just been slammed with a crowd, but you couldn't tell it; the place was very clean. Later, he overheard one of my kids wish me a happy birthday, and so I got a milk shake on the house. If I'm ever back in Bloomington, I'm going to eat there just because of the excellent customer service we received."

"The crew (management included) running this place does a phenomenal job. We come in even more frequently because of this. Hope it keeps up. This place has changed for the better in the past 5 years and I'm here for it! GREAT JOB GUYS Burgers are always good. Food is quick. Staff is helpful and have actual customer service skills. I appreciate y'all"