"I don't often go to Panera because I find it to be pretentious and the food taste and quality don't match the prices. I went into this store today and didn't know I was supposed to get a pre-packaged cookie and asked the cashier for one that was in the display case, which he happily got for me. Somebody came out of the back and started speaking down to the cashier about taking the cookie from the wrong place. I felt bad for the cashier. I got the creamy chicken and wild rice soup - no flavor. I keep having to add salt. I'm done with Panera - ick!"

"I ordered the Ciabatta Cheesesteak, and it was awful. The sweet peppers were a terrible choice; they completely overpowered the steak to the point where you couldn’t taste it at all. The whole thing ended up tasting like a sweet, slightly spicy sandwich instead of a cheesesteak. The steak flavor was buried under a wave of sugary sweetness, leaving me with something closer to a dessert sandwich with a hint of spice. The sandwich did not look anything like the menu, no piled up with meat, etc. Whoever designed this sandwich and approved it for the menu might want to reconsider their career choices."

"I ordered through DoorDash almost a week ago and found a small shard of glass in my sandwich. I reported it through DoorDash, but also called the restaurant to let them know and to see if they would be able to help with refunding the order because (at the time) DoorDash only offered a partial refund. The first girl I talked to at Panera was really nice, but said she was putting me on hold to get a manager and hung up. No big deal, figured it was an honest mistake and called back. The second girl that answered was beyond rude, didn’t really give me the time of day, just took my name and phone number and said somebody would reach out. Then quickly hung up as well without saying goodbye. Nobody ever reached out. I had to jump through hoops with DoorDash to get the rest of the order refunded, and ultimately did get my money back but Panera handled this SO poorly. Broken glass in your food is a serious safety issue and they did not take it seriously at all. Didn’t ask if I was ok (it was a tiny piece but did cut the inside of my mouth). Offered no apology, refund, or most importantly reassurance that they’d look into the situation and try to find the source of the broken glass. Hopefully nobody else was affected. I called their national support line as well, and was again told somebody would be reaching out from the corporate level but still nothing."

"Ordered the bacon double breakfast sandwich during my visit. Please don't be deceived by the description of this item. I received 3 paper thin half slices of bacon on this sandwich. I talked to the representative there and was told I received the proper amount of bacon on that sandwich because a regular sandwich would only receive 1 1/2 half slices. The sandwich tasted good but an item that is advertised as a bacon double has to have more than 3 half slices. If your just looking for a decent breakfast sandwich with a hint of bacon then this one is for you. Do not recommend. Just order the regular sandwich and save some money."

"The employees here are disrespectful enough to mock customers’ pronunciation with laughter. The place is extremely dirty, and there isn’t even a clean table to sit at. Trash and dirt came out of the hot water. The area is not cleaned regularly, and issues are not addressed. If the dining area is like this, I can only imagine what the kitchen is like. If the parts visible to customers are this filthy, I can’t even imagine the state of the kitchen. This is the most disrespectful and least clean Panera Bread I have encountered so far."