"Hi Durango Joe’s Team, I wanted to share some feedback about a recent visit. I ordered a cappuccino for here, but it was made to go instead — and I was charged the higher price for the to-go version. When I politely asked to have it remade correctly, one of the baristas, Tia, responded with attitude, which really caught me off guard. Customers shouldn’t have to argue or feel uncomfortable just to receive what they ordered, especially when paying top dollar for a simple morning coffee. I wasn’t trying to cause trouble — I just wanted the drink I asked and paid for, served the way I prefer. When I requested a refund, I was told my ticket could be “updated” instead, which was confusing. I did eventually receive the refund, but the interaction as a whole — including being laughed at — left me feeling unwelcome and disrespected. I understand mistakes happen, and maybe my order was misheard, but the response I got wasn’t appropriate. I hope this feedback helps ensure that future customers are treated with respect and understanding when issues arise. Thank you for your time and attention, SS"

"Delicious breakfast for a cheap price! We got the almond croissant and raspberry almond bar with coffee, all were delicious! Lovely atmosphere and very friendly barista, he recommended some local hikes and spots to see. Great stop for breakfast, highly recommend!"

"This is a must have signature coffee in Durango, Colorado. We ordered a Caramel Machiatto and Matcha frappe and it was sooo goood! Also we bought a fresh coffee beans and they can grind it according to your liking free of charge. If you are a strong coffee drinker you must visit this place for sure!"

"Great coffee! I wish I had the time to sample more. Their regular coffee was very flavorful, and the Mexican Mocha was better than I expected. They have a beautiful balcony for enjoying the beautiful weather."

"The barista Noah, is very sweet. Super tasting coffee in a friendly, not too loud of setting. My go to coffeehouse in our travels to Durango from out of state.This location is found on College Drive."