"There are a couple of truly friendly staff (since some new staff was just hired) and there is another staff that was always friendly but it's weird because if you go in and they're not working the register or making the drinks then they just ignore you so I don't know if it's truly friendly or just being courteous. I think it's just being courteous. It's kind of disappointing because you see the same person and have conversations with them regularly but then they act like you don't exist unless they are working the register or making drinks (or doing both) but one of the new staff, Maddie seems very friendly and truly personable and there's another new staff that seems personable as well. One of the staff is not only not very friendly but claims that she can't figure out how to do an egg wrap even though there are turkey wraps and other wraps (I believe including a build your own) but evidently figuring out how to put a couple of eggs and bacon on a wrap is very difficult and the other staff that's typically there just don't chip in when they hear this sort of thing going on. It's just weird. If you're lucky you will go in when one of the courteous or the truly friendly staff are there. I will personally be going to a different shop because I don't like the hot and cold behaviors. Their Chai, is great. I do know that there is another location even though it's much further from me since I live across the street from this location but if you have the same experiences regularly then there is another one a few miles away or if you just drop in because you happen to be shopping at the mall then you won't be disappointed with their drinks."

"Tiktok @conniesreviews Visited the Flatirons location. As others have mentioned, the drinks are very sweet. I'm assuming it's the base that's used since Chai is not traditionally that sweet, just slightly sweet with mostly spice notes. I had a Sugar free vanilla base Chai with the sugar free coconut syrup. I've never purchased a drink that still had chunks of the base floating around in it. The flavor of the drink itself was sweet and I could definitely taste the coconut which was great, but due to all of the undissolved base floating around, it made for a very weird drinking experience. I kept getting the chunks ever few sips. I probably won't revisit or if I do, will try a hot drink since the mixing of the base isn't happening very well in the cold drinks. The employees probably need to be mixing a little longer. I'd like to give the spot another shot. Being an avid chai drinker I always like to try new places. The ladies were very nice and helpful, answered my questions, the atmosphere was also good."

"I got a medium bourbon vanilla chai blended and it was delicious. Better than I expected for my first chai drink. Will definitely go again."

"I’ve been here a few times now and every time I always love my drink and the service is always great. I can’t wait to come back for My next chai. As a tea drinker, I love having a place I can go that makes a good Non-coffee drinks."

"Really good banana bread chai! It’s true, it’s super sweet - but that’s what i came for! They had a crazy amount of chai flavors I had never seen before. Good experience!"