Frequently
Asked questions

joe is a marketing and digital ordering engine built for indie coffee by former cafe owners and baristas. With joe, you can provide your current customers with a seamless, contactless mobile ordering experience and win new customers through our existing network of coffee lovers. With monthly promotions and a built-in loyalty and rewards program — paid for by joe — you can increase your average ticket price and order volume without taking your focus away from the parts of your business that matter most: great coffee and community.

By providing contactless mobile ordering and curb-side pickup options, joe provides indie coffee owners a safe solution to accommodate the nuanced needs of coffee lovers. In fact, a recent survey revealed that 75% of joe partners attribute their ability to survive Covid to joe’s technology.

joe integrates with Square POS so you can receive orders directly on your existing hardware. Otherwise, a dedicated android or ios device is required for activation.

joe works alongside any POS and integrates with Square POS.

Setup for cafe owners is quick and hands-off. After providing your menu, company and bank information, the joe team creates your cafe’s digital storefront and trains you and your team. We aim to have you up and running in as few as 24 hours.

As former baristas, we understand the importance of maintaining barista flow. We designed the experience to be flexible so joe integrates into your existing process. Additionally, baristas have seen a 58% increase in tips using the joe platform.

There are no setup fees, flat fees or contracts. joe charges 6% per order — plus 3% for bank processing fees —and reinvests 50% of profits to drive joe partners more customers and orders at higher ticket prices. On average, the joe customers increase their transaction total by 45%, earning you more money.

With our simple reporting dashboard, you will always know how joe is working for your business. We also provide you with hands-on support from our passionate partner success team to make sure you’re armed with best-practices and tracking for success.

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